Our Delivery Options
Please Read Carefully
Call us if you have any queries about deliveries.
Please read through our delivery information below, before placing your order. For further details please refer to our terms and conditions.
We recommend not booking your trades people, tool hire etc until your goods have been received. Scott’s Landscape Supplies accept no liability for any costs that may be incurred due to a delayed delivery.
For any deliveries not made by our own fleet we use Palletways, and for small orders we use DPD Parcel Delivery service.
Failure to be able to sign for delivery, may result in extra re-delivery charges. Scott’s Landscape Supplies accept no liability.
Customers ordering vehicles off the public road do so entirely on their own responsibility.
Call the office on 0161 241 2788 to discuss any deliveries.
Office opening hours:
Monday to Saturday 7:30-5:00
Please contact the office for bank holidays and Christmas opening hours.
Please take note of Palletways delivery information below.
- All deliveries require suitable access for an 18 tonne vehicle
- We are unable to offer crane loading and as such, we cannot deliver over walls or hedges
- We can only guarantee a kerbside or driveway delivery service, dependent on your premises
- We use a tail lift to deliver which requires a flat and hard surface to offload your purchased product onto, therefore, we are unable to deliver any product onto any hill or sloped area, gravelled area, grass or stones
Please inform us of any issue with the above delivery information as any re-deliveries may incur an extra charge.
Palletways will contact you on the day via SMS message with a 2 hour time slot.
Deliveries will be made to kerbside or bottom of driveway using a tail lift vehicle with a pump truck.
OUR OWN FLEET
We service all of the ‘M’ postcodes and parts of BL, CW, OL, L, SK, WA, WN with our own fleet of flatbed, Hiab trucks and vans.
Deliveries to any postcodes not specified above will be delivered by Palletways which is a 3rd party company working on our behalf. (see above for delivery details). On occasion we may delivery to different parts of the UK using our own fleet of vehicles depending on the quantity of the order and the material.
Any orders we are unable to deliver due to the access, ground, not enough room for manoeuvring the lorry, weight issues, unable to sign for delivery, alternative delivery options will be the customers responsibility and Scott’s Landscape Supplies take no liability for any additional charges that may incur.
We offer a rapid delivery service which is available on selected products, we aim to deliver within 4 hours of placing your order, and will be delivered using our fleet of small/large vans.
Rapid delivery is available to postcodes within a 15 mile radius of M30 7RJ.
All Rapid delivery orders need to be ordered via our office. to place any rapid delivery orders please call 0161 241 2788.
Rapid delivery’s will have a £24 delivery charge on top of your order.
Rapid delivery is operated Monday – Friday 8:00am – 4:30pm. All orders to be delivered the same day must be ordered before 12:30pm. Some orders placed after this time may be delivered the same day.
Orders placed after 12:30pm we aim to delivery within 4 hours of the working day i.e an order placed at 13:30pm to be delivered by 9:00am the following day. An order placed at 20:00pm we would aim to be delivered by 12:00 noon the following day.
Rapid delivery is subject to ‘stock availability’ and ‘road and travel conditions’.
FREE DELIVERY: We offer free standard nationwide delivery (subject to certain postcodes) on all orders of Italian porcelain over 20sqm all year round. Other products may be eligible for free delivery from time to time if stated on the website.
ALL PRODUCTS MUST BE ORDERED IN ONE TRANSACTION AT THE SAME TIME. IF SPLIT DELIVERIES ARE REQUIRED THESE WILL BE SUBJECT TO ADDITIONAL DELIVERY CHARGES.
Standard Delivery – is usually a 2-3 day working day delivery service. For some areas and postcodes this can increase by up to 2 days.
Premium Delivery – is usually next working day if ordered before 11:00am (on occasion this can take up to 2 working days) and available for an additional charge, which will be calculated at the checkout.
All delivery dates are estimates. Deliveries are usually made between 08:00 – 18:00 hours Monday to Friday.
Charges on delivery zones (ie Isle of Wight, Northern Ireland, parts of Scotland, Scottish Borders, Isle of Man – if you are unsure on your area contact the office) will be chargeable (even under the free delivery)
All deliveries are ‘subject to delivery slots availability’
When ordering porcelain, sandstone and cladding, we make every effort to get your order to you in perfect condition, but please be aware that on occasion breakages can occur during transit, we recommend ordering an extra 2 – 4 tiles to account for any breakages. It is also worth considering ordering up to an extra 10% to cover cuts and damages when laying.
SMALL PARCEL DELIVERIES
Deliveries for smaller items up to 30kg will be made by DPD or Evri.
We offer next day deliveries on all small parcel items.
Next Day Delivery – orders must be placed by 11:00am, any order placed after this time will be delivered within 2 days of placing the order.
RETURNS AND DAMAGED GOODS
Returns and Cancellations:
We are happy to refund or exchange any products (except bespoke items and plants, trees etc.) as long as the product is as sold and in its original packaging. All returned goods will be subject to a restocking charge of 15% of the original price. Refunds or exchanges are not offered on over ordered goods, or packaging/pallets/crates that have been opened.
We cannot refund or exchange any tiles that are not a stock item and have been specifically ordered, as these are subject to shipping, import and haulage costs.
Customers are responsible for all returns and shipping costs and all returned goods will be subject to a restocking charge of 15% of the original price.
You have the right to cancel your order should you wish to. Any orders cancelled 2 hours after placing the order will be subject to a restocking charge of 15%, due to time and cost of preparation and packaging of you order.
Damages and Breakages:
Sandstone and Ceramic – Any breakages or damages (exceeding the 2-4 tiles) must be reported with photographic evidence as support showing the original packaging. This must be reported within 7 days of receipt in writing. Once evidence is received damages and breakages will be carefully reviewed and considered on an individual basis and any replacements will be subject to delivery costs.
Shrubs, Trees and Plants – These will be sent on a premium delivery service, which will be calculated at the checkout. This can take up to 3 days depending on postcode and time ordered. Orders of living products may be delivered on a pallet which will be carefully packed and wrapped ensuring minimal damage. All plants etc. will be well watered prior to despatch to eliminate any moisture loss in transit. Please note when you receive any living plants etc. they must be watered immediately after receiving and unpacking if required.
If any plants etc are received dry due to lack of water or damaged, photographic evidence will be required showing the item in the original packaging, and sent with enough information to back up the photograph in writing within 24 hours of receipt of goods.
Other Products – All damages and faults must be reported with photographic evidence in writing and detailed information within 24 hours of receipt.
All reports of damages/breakages will be carefully considered on an individual basis once received back at the depot and thoroughly inspected.
By agreeing to your order, you are agreeing to our terms and conditions, these can be found at www.scotts-supplies.co.uk or available on request.